Appointment Setter - Inside Sales - Remote at Shugarman's Bath

Shugarman’s Bath remodels showers and tubs for homeowners in Southern California. We are hiring a full-time remote Appointment Setter to speak with homeowners who have already asked about a bathroom remodel. Readers of the San Diego Union-Tribune have voted us the best kitchen and bath remodeler for five consecutive years, and this role is often the first live conversation a prospective customer has with us.

You will call each homeowner to understand the project, why they are considering it, and when they want the work done. When the opportunity is ready, you will book one of our design consultants for an in-home visit. You will also answer inbound calls, follow up by phone, text, and email, and send a short video after the appointment is booked. The daily pace is at least 100 calls, with complete notes entered in our CRM.

The schedule is about 40 hours across five shifts. Weekday shifts fall between 7:45 AM and 7:15 PM Pacific, while weekend shifts fall between 8:45 AM and 5:15 PM Pacific. Weekend availability is required. We provide the equipment for the job along with an internet stipend.

Base pay is a guaranteed $17.75 per hour, plus uncapped incentives tied to the appointments you set. We estimate total annual pay of roughly $50,000 to $70,000 or more when production supports it. Benefits include eight paid holidays, up to 80 hours of vacation each year, 40 hours of sick time, a 401(k) after 90 days, and medical insurance with half of the base premium paid by us. Optional coverage includes dental, vision, life, HSA, and FSA. Hiring includes aptitude and personality testing followed by a background check.

Requirements

Inside sales, appointment setting, or another phone job where pay follows results. Strongly preferred. 100 or more calls a day. Weekend shifts in Pacific time. Fast internet and a quiet room.